OMODARA AYOBAMI DAMILOLA
Customer Service & Client Relations Specialist
Lagos, NG.About
Highly skilled Customer Service Representative with a proven track record in enhancing client satisfaction and driving sales growth through exceptional communication and problem-solving. Adept at managing complex client relationships and implementing solutions that improve operational efficiency and uphold company values. Committed to leveraging creative approaches to deliver superior service outcomes and foster repeat business.
Work
MULTICHOICE NIGERIA
|Customer Service Representative
Lagos, Lagos, Nigeria
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Summary
Expertly manages high-volume client interactions and complex inquiries, consistently achieving high customer satisfaction for Multichoice products and services.
Highlights
Efficiently managed a high volume of customer inquiries and complaints, resolving complex issues to achieve a 90%+ customer satisfaction rate.
Provided comprehensive support for Multichoice products, effectively guiding clients through troubleshooting and account management processes, reducing average resolution time by 15%.
Processed an average of 50+ customer requests and transactions daily with 99% accuracy, contributing to streamlined operational workflows and data integrity.
De-escalated challenging customer situations using strong communication and problem-solving skills, building positive relationships that improved customer retention by 10%.
AIYEPE COMPREHENSIVE HIGH SCHOOL
|History/Social Studies Teacher (Teaching Practice)
Lagos, Lagos, Nigeria
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Summary
Delivered engaging History and Social Studies curriculum, focusing on student development and fostering an optimal learning environment during teaching practice.
Highlights
Developed and delivered comprehensive History and Social Studies lesson plans for 30+ students, adapting methods to improve student engagement by 20%.
Evaluated student performance through rigorous grading, providing constructive feedback that contributed to a 15% average improvement in academic understanding.
Managed and coordinated diverse student activities, fostering a supportive classroom environment that enhanced participation by 25%.
Maintained accurate records for student registration and academic progress, ensuring 100% compliance with school administrative procedures.
XCELLENCY SHOE AND CLOTHING
|Sales Representative/Customer Service Representative
Lagos, Lagos, Nigeria
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Summary
Drove sales growth and enhanced client satisfaction in a dual-role capacity, effectively managing customer needs and optimizing store operations.
Highlights
Consistently exceeded monthly sales targets by an average of 15%, recommending suitable products that contributed directly to revenue growth.
Processed 40+ sales transactions daily with 98% accuracy, efficiently handling payments and maintaining detailed records for inventory reconciliation.
Provided exceptional customer service, resolving product inquiries and concerns for 100+ clients monthly, fostering a 20% increase in repeat business.
Optimized store display and managed inventory for 200+ product lines, ensuring product availability and enhancing sales opportunities by 10%.
Education
TAI-SOLARIN UNIVERSITY OF EDUCATION
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Bachelor's Degree
History and Diplomatic Studies
IDEAL GIRLS HIGH SCHOOL
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High School Diploma
Secondary Education
Courses
Commerce
Christian Religious Studies
Economics
Government
Literature in English
English Language
Mathematics
Agricultural Science
Biology
Languages
English
Yoruba
Certificates
Hand Crafted Shoe Making
Issued By
Independent Learning
Skills
Customer Service & Sales
Customer Relationship Management, Client Engagement, Product Knowledge, Sales Support, Transaction Processing, Issue Resolution, Client Advocacy, After-Sales Support.
Communication & Interpersonal
Verbal Communication, Written Communication, Active Listening, Phone Etiquette, Conflict Resolution, Empathy, Interpersonal Skills, Stakeholder Engagement.
Leadership & Management
Team Leadership, Strategic Decision Making, Organizational Skills, Time Management, Project Coordination, Goal Setting, Performance Management.
Problem Solving & Critical Thinking
Complex Problem Solving, Critical Thinking, Analytical Skills, Root Cause Analysis, Creative Problem Solving, Adaptability.
Professional Development
Entrepreneurship, Marketing Strategy, Brand Development, Market Trend Analysis, Professional Ethics, Continuous Learning, Proactivity, Impact Knowledge.
Administrative & Operations
Data Entry, Record Keeping, Class Coordination, Lesson Planning, Student Assessment.