CHIEDOZIE CHIJIOKE OBI
Customer Service Representative
Lagos, NG.About
Highly motivated and results-driven professional with over 3 years of experience in Customer Retention and Sales, adept at enhancing customer relationships and driving satisfaction. Proven expertise in leveraging CRM systems and data analysis to optimize support, resolve complex concerns, and significantly improve customer experience. Successfully contributed to sales growth and market expansion through strategic lead generation, pricing, and contract negotiation.
Work
MULTICHOICE NIGERIA
|CUSTOMER RETENTION OFFICER
Lagos, Lagos, Nigeria
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Summary
Spearheaded customer retention initiatives and optimized critical data management processes, significantly boosting customer satisfaction and loyalty for MultiChoice Nigeria.
Highlights
Resolved an average of 50+ daily customer inquiries across email, phone, and in-person channels, consistently achieving high customer satisfaction and retention rates.
Managed and meticulously updated CRM records for over 1,000 active accounts, enhancing data integrity and streamlining communication processes for improved efficiency.
Analyzed valuable customer feedback from surveys and direct interactions to identify key service improvement areas, leading to the implementation of 3 new customer-centric initiatives.
Delivered comprehensive primary customer support, effectively resolving complex issues for internal and external stakeholders and cultivating strong, lasting relationships.
DROK ENERGY LIMITED
|ADMINISTRATIVE ASSISTANT
Ikoyi, Lagos, Nigeria
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Summary
Provided comprehensive administrative and operational support, ensuring efficient office operations and effective communication within a fast-paced environment.
Highlights
Managed high-volume inbound and outbound communications, including answering and directing phone calls and emails, ensuring timely and accurate information flow.
Coordinated and scheduled appointments and meetings for multiple executives, optimizing calendar efficiency and reducing scheduling conflicts by 15%.
Prepared and proofread critical business documents such as reports, memos, and invoices, maintaining high standards of accuracy and professionalism.
Provided essential administrative support to management and staff, facilitating seamless daily operations and contributing to overall team productivity.
Education
FEDERAL POLYTECHNIC OKO
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Diploma
Marketing
Grade: 3.25
Courses
Marketing
COMPREHENSIVE SECONDARY SCHOOL
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High School Diploma
General Studies
Languages
English
Igbo
Certificates
EF SET English Certificate
Issued By
Efset
English Certificate
Issued By
EF SET
Skills
Customer Relationship Management
CRM Systems, Customer Satisfaction, Customer Loyalty, Issue Resolution, Conflict Resolution, Customer Support.
Data Management & Analysis
Data Analysis (Basic), Data Entry, CRM Records Management.
Office Administration
Microsoft Office Suite, Office Management, Compliance, Process Improvement, Reporting, Correspondence Management, Calendar Management, Meeting Coordination.
Sales & Business Development
Lead Generation, Negotiation, Sales Reporting, Product Knowledge, Selling Skills, Contract Management.
Communication & Interpersonal
Exceptional Oral Communication, Written Communication, Active Listening, Stakeholder Engagement.
Interests
Hobbies
Sports, Games, Writing, Traveling, Meeting people.